Your payment method is charged when your billing cycle begins. The billing cycle will start on the same date each month.
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If you need to update your payment information please visit at least 7 days before the next due date of your billing cycle.Checks received by Sonic for these services will be destroyed and customer will be notified to add an accepted payment method to their account. Check payments are not accepted for residential and small business services.
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Partial payments (any payment amount less than the full amount due) are not accepted. Account balances are required to be paid in full every month.Debit cards processed through Visa or MasterCard are also accepted these have the Visa or MasterCard logo on the card. Credit Card/Debit Card payments: We accept Visa, MasterCard credit cards.Electronic Check/ACH Debit from Bank Account payments require Account Type, Routing Number, and Account Number.All services require a valid credit card or linked bank account on file for automatic billing.Enterprise Customers, please see our Business Terms and Conditions and any specifics indicated in your contract for all billing policies pertinent to your service(s). The following policies apply only to non-Enterprise services. Sonic reserves the right to refuse to provide service to anyone.įor support and billing contact hours and information, please see You may cancel your account if you do not agree with changes in policy, service, or pricing. Your continued use of a Sonic account signifies acceptance of any and all policies as well as policy or price changes. Sonic reserves the right to change policies, services, and pricing. To update your contact or billing information please visit. Sonic relies on the information you supply and providing incorrect information may result in delays of service, a lock on the account, or termination of your account services. We value your opinion and want to be sure you are always satisfied.īy signing up for any Sonic services, you acknowledge that you are at least eighteen (18) years of age, have the legal authority to enter into this agreement, and affirm that the information you supply to us is correct and complete. Since 1994, Sonic has consistently earned the highest customer service ratings in Sonoma County. Sonic Billing Policy for Residential and Small Business Services